Job description

We are partnering with a leading financial institution in the Philippines to appoint a Service Delivery Manager responsible for the performance, stability, and ongoing support of critical banking applications. This role will oversee both existing systems and the buildout of new platforms, ensuring operational excellence and alignment with business objectives.

🔹 Responsibilities

Manage daily delivery and operational performance of assigned banking applications.
Act as the primary point of contact for incident resolution, escalations, and service enhancements.
Collaborate with IT teams, external vendors, and business stakeholders.
Ensure services consistently meet SLAs, compliance standards, and operational best practices.
Lead proactive monitoring, reporting, and health checks of applications.

🔹 What We're Looking For

8–10+ years of experience in IT Service Delivery or Application Management.
Expertise managing enterprise-grade banking systems (e.g., core banking, digital banking, payment platforms).
Strong vendor and third-party service provider management skills.
Familiarity with incident management tools such as ServiceNow or Remedy.
Knowledge of banking regulatory and compliance standards is highly preferred.

🔹 Benefits

Salary up to PHP 6,000,000 per annum.
HMO, car plan, and additional allowances.
Collaborative culture with strong career development opportunities.

If you are ready to make an impact in one of the region’s leading financial institutions, reach out to clarence@tenten-partners.com for a confidential discussion.

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.