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Senior Project Manager Custom Relationship Management /Contact Center

Job description

We are looking for a Senior Project Manager with hands-on experience executing end-to-end digital transformation projects. The ideal candidate will have a strong focus on CRM and Contact Center solutions for a leading financial institution in Malaysia. This is an exciting leadership role to manage large-scale digital initiatives and collaborate on global projects. 
 
Responsibilities

  • Head and manage complex digital transformation projects related to CRM (e.g., Salesforce, Microsoft Dynamics 365) and Contact Center solutions (e.g., Genesys Cloud, Amazon Connect).

  • Develop and implement IT strategies aligned with business objectives, ensuring the integration of advanced digital solutions.

  • Work closely with stakeholders to define project scope, goals and timelines; ensuring successful and on-time delivery.

  • Manage cross-functional teams and resources, ensuring communication alignment throughout the project lifecycle.

  • Oversee risk management, budget and quality control to ensure project success.

  • Monitor and report on project performance, milestones and outcomes to senior management.

  • Drive innovation and efficiency within the organisation through the use of CRM and Contact Center technologies.

 

Requirements

  • Demonstrable experience Senior Project Manager leading large-scale digital transformation projects, specifically in CRM (e.g., Salesforce, Zoho CRM) and Contact Center solutions (e.g., Zendesk, Twilio Flex).

  • Experience managing IT strategies and project delivery within the financial services industry.

  • Expertise in leading cross-functional teams, with ability to communicate and stakeholder management skills.

  • Ability to handle multiple, high-priority projects in a fast-paced environment.

  • PMP, Agile, or similar project management certification is preferred.

 

Benefits

  • Competitive salary MYR 30,000 - 40,000/month (negotiable).

  • Comprehensive medical benefits, 20 Days leave

  • Hybrid working model.

  • Opportunity to work on global projects and be part of a forward-thinking digital transformation team.

 

This is a great opportunity for an experienced Senior Project Manager to play a pivotal role in shaping the future of digital solutions within a leading financial institution. If you are interested in this role or would like to have a discussion, please reach out to jessman@tenten-partners.com.


Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.