IT Service Delivery Manager
Job description
A leading global bank is seeking to hire an IT Service Delivery Manager for their retail banking business, aimed at managing incidents and service delivery operations for core banking systems.
Role
Maintain performance and service level agreements for the bank's technology infrastructure.
Ensure full compliance with policies, and supporting business activities.
Play a key role leading development and implementation of technology service delivery strategies, aligning them with business objectives.
Analyse incident and outage trend data to recommend technology or process changes to improve stability and reliability of service.
Responsibilities
At least 8+ years of working experience, with a track record of IT Service Delivery Management in a banking or financial organisation.
Excellent understanding of Infrastructure and Cloud hosting services.
Strong communication and reporting skills are necessary when managing stakeholders.
Salary: Up to $150k (Negotiable)
If you are interested in this role or would like to have a discussion, please contact yvonne@tenten-partners.com.
Equal Opportunity Statement
TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.