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IT End-user Support Specialist

Job description

Our client, a prominent player in the InsurTech software development sector, is looking for a seasoned IT End-User Support Specialist. You will deliver outstanding support and innovative technology solutions in a vibrant, fast-paced setting.
 
Responsibilities

  • Provide quality support to executive users, ensuring efficient service delivery and clear communication.

  • Troubleshoot and resolve complex technology issues, ensuring high levels of user satisfaction.

  • Maintain detailed records of support activities for management review.

  • Demonstrate expertise in M365, Edge Browser, MS Teams, and other collaboration tools.

  • Manage user expectations to prevent escalations and ensure smooth service.

  • Develop strategies for resolving technical challenges with effective backup plans.

  • Provide on-site and remote support for events, including video conferences, webinars, and presentations.

  • Maintain and troubleshoot audio, video, lighting, and related equipment during events.

 
Requirements

  • Minimum 5 years of experience in executive-level technology support (preferably in investment banking or trading floor).

  • Strong troubleshooting skills and a focus on user satisfaction.

  • Ability to work independently, prioritize tasks, and meet deadlines.

  • Expertise in relevant technical areas and problem-solving capabilities.

  • Excellent communication skills and strong business knowledge.

  • Experience in providing technical training and knowledge transfer.

 
Benefits

  • 15% bonus

  • comprehensive medical insurance coverage for spouse and dependents

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Salary: SGD 6000 to 7000 monthly (negotiable)
 

If you are interested in this job and would like to have a discussion, please contact jessman@tenten-partners.com.

 

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable.